Michelle Christie
With 23 years of industry experience in recruitment - gained from working within large organisations' HR functions and external recruitment consulting firms - Michelle Christie leads the teams at Robert Waters as Senior Director across South Australia and Victoria, and consults on people strategy for evolving organizations.
Michelle’s vested interest in human behavior and macro-systemic perspective on people strategy sees her leading the major accounts of Australia’s prominent organisations, including the South Australian Government, Westpac, NAB, ANZ, and BHP.
Throughout her career, Michelle has placed hundreds of talented individuals in roles across commercial organizations, government, and not-for-profit sectors. Today, she predominantly works with Board Chairs and Executives on C-suite recruits, helping to evolve the people and recruitment strategies within those organizations.
Relationships are the key pillar to Michelle's ongoing success in the recruitment Industry, and the candidate and client experience drives every strategy she implements.
Outside of her recruitment career, Michelle has an interest in economics and actively serves on the Federal Government Board of Regional Development Australia Adelaide Metro. Her main passion lies at home in her role as a mother of four children under eight.
Speaker Session
Top Billers Corner - 3:00 pm - 3:30 pm
Killer Customer Experience: How to deliver a CX experience clients and candidates can’t say no to
Customer Experience is something that the recruitment sector as a whole understands deeply but has dealt with in an intuitive rather than programmatic way. We know that often the difference between a sustainable long-standing client or candidate relationship or a fractured and dysfunctional one is nothing more than a poorly written email or a commitment that has not been delivered on. In 2022, Robert Walters decided to stop leaving our CX to chance and focus on it with a dedicated team and a board level commitment. Our journey has been short but full of learning and we know that there is much more to do but the benefits are already evident. In this session, we will focus on our Candidate Pillar and share some of our experiences to date and some of our successes and failures along the way. We will explore the intersection between people, process and technology and how the three need to work in harmony for us to deliver a Customer Experience that at least meets and hopefully exceeds our customers’ expectations.
Principal Partner