Main Stage - 9:45am - 10:30am

Useful Belief: Managing Mindset and People

It’s better than positive thinking. Change how you look at life’s challenges.

This high-energy keynote is loaded with learnings, laughter and takeaways for your team to put into practice and get results immediately. This presentation focuses on two areas – mindset and building better relationships. 

In terms of mindset, the focus will be on Useful Belief. This part of the presentation will challenge the team to re-frame the challenging aspects of their professional and personal lives and help them develop a Useful Belief about them. This shift in mindset gives the audience the power to take control of their mindset and redefine what’s possible in terms of productivity, performance, success and happiness. 

The second part of the presentation focuses on a proven framework for identifying and adapting to different personality styles. Through this process, the team will go on a journey of discovery about themselves and others and have a powerful blueprint for creating rapport, trust and connection. 

 Key takeaways include: 

• Realising the power of re-framing through the Useful Belief technique 
• Understanding how we can re-frame our perception of different personality styles 
• Improve the customer experience through mindset and curiosity 
• Increase confidence and resilience in the team

Top Billers Stage - 12:45pm - 1:15pm

Transforming Sales Performance through the Psychology of Influence

The basics of selling have not changed over the years, yet in many ways the methods of effective selling have changed dramatically in response to the increased complexity of modern society. In this session, Chris outlines a simple yet powerful approach to relationship selling that can be customised to any industry, product or service. 

By presenting a series of sales techniques, Chris can help the team master the art of curiosity and gain deep levels of rapport. Chris will teach the team how to match body language, ask compelling questions, read the client and understand what is truly important to the customer. 

Most importantly, through the tool of ‘Equalise then Separate’, Chris will show your team how to separate out from the competition, and share ideas on closing the sale and moving to the next steps. This is the process of reading the client and winning the business. 

 Key takeaways:

• Knowing the right questions to ask to increase the customer experience and enhance buying states 
• Understanding how to differentiate from competition using ‘Equalise then Separate’ 
• Dealing with objections and the power of curiosity language 
• Tools for increasing conversion rates and the average dollar sale